Customer satisfaction is our number one priority! If you are not 100% satisfied with our products or service, you can return your item(s) within 14 days. Returns must be unworn, in the state you received them, and in the original packaging. We will not accept returns for used items. See details below:

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1. Request for the returned or exchanged items:

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a. Items must be sent out within 14 days from the delivery date;
b. Must be unused (without the smell of perfume), not in damaged or worn condition;

2. I want to return my purchase! What do I do?

If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 14 days from the delivery date. Please note you will be responsible for the return shipping fee. We refund the item price only.

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3. I want to exchange my purchase! What do I do?

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Queens Market allows you to exchange received goods (if you want to choose another size or even another product) Please note you should send your item(s) back within 14 days from the delivery date. Unused items (without the smell of perfume), not in damaged or worn condition accepted only. 

4. How long does it take for me to get a refund?

Once it is received and inspected by the fulfillment centers (usually within 48 hours), your refund will be processed within a maximum 14 working days.

If you have any questions please do not hesitate to contact us: click here

 

Please note that item returns and exchanges will be shipped to and from K. Wallenroda 10 lok. 01/24 11-520 Ryn POLAND. Refund processing will be handled by Queens Market directly.